INC17798525214325

P3resolvedai_assisted

Nightly backup job failed for orders-db snapshot

Pipeline Status

Context Assembly

Diagnose Agent

Severity / Routing Agent

Scenario Match

Remediate Agent

Confidence Gate

Gate Decisionauto executed

Execute Action

Verify Agent

Resolution

Assembled Context — bounded to last 30 minutes

Rolling logs

[backup-worker] ERROR snapshot job orders-db-nightly failed: connection reset

[backup-worker] INFO retry attempt 1/3 scheduled

[backup-worker] WARN last successful backup 26 hours ago (SLA 24h)

Recent commits

(none in lookback window)

Similar past incidents

INC177853504132017 · storage/P3 · 14d ago — Nightly backup job failed for orders-db snapshot

INC178142854854318 · storage/P3 · -20d ago — Nightly backup job failed for orders-db snapshot

INC17807719096124 · storage/P3 · -11d ago — Nightly backup job failed for orders-db snapshot

Diagnosis Agent

ran in parallel

The nightly snapshot job could not maintain a stable connection to the backup storage service, causing a connection reset and backup failure.

ERROR snapshot job orders-db-nightly failed: connection reset
WARN last successful backup 26 hours ago (SLA 24h)
Similar past incidents also classified as storage/P3

Assessed: P3 / storage

Self-reported confidence: 85% (audit-only — not used by the gate)

openai/gpt-oss-120b · 1335ms

Severity / Routing Agent

ran in parallel

P3 / storage

Routed to: storage-infrastructure-team

The issue involves a failed nightly backup job, which is a repeated, non-critical failure causing a slight breach of SLA. It does not represent an immediate outage or data loss, fitting the P3 definition.

Self-reported confidence: 95% (audit-only — not used by the gate)

gemini-flash-lite-latest · 998ms

Scenario Matcher

deterministic, pre-LLM

Backup job failure

Transient backup job failures are commonly resolved by restarting the backup service before escalating a persistent failure.

Match score: 81% · Recommended action: restart_service

Matched tags: backup, snapshot

Remediate Agent

grounded by runbook match, pre-gate

Proposed action: restart_service

team: storage-infrastructure-team · reason: Transient connection reset caused backup failure · message: Restart backup service to re-establish storage connection · serviceName: backup-service · justification: Restart likely clears stale connections and resolves the issue

The runbook advises restarting the backup service for transient failures. The diagnosis points to a connection reset, a typical transient issue, so restarting the backup service is the appropriate bounded action.

openai/gpt-oss-120b · 1228ms

Confidence Gate

auto_executed

Computed from 4 measurable signals — not the model's self-reported confidence.

Severity match rate100%

Runbook coverage81%

Data completeness67%

Recency100%

Computed confidence (v1)88%

Auto-execute threshold: 75%

Proposed action: restart_service

Verify Agent

runs after execution

Resolved · residual risk: low

Follow-up: none

The service restart successfully cleared the transient connection reset error. While the backup process is back online, a low residual risk remains in case the root cause of the network instability recurs during subsequent scheduled runs.

Self-reported confidence: 95% (audit-only — not used by the gate)

gemini-flash-lite-latest · 920ms