INC177927754449414

P3resolvedai_assisted

Nightly backup job failed for orders-db snapshot

Pipeline Status

Context Assembly

Diagnose Agent

Severity / Routing Agent

Scenario Match

Remediate Agent

Confidence Gate

Gate Decisionauto executed

Execute Action

Verify Agent

Resolution

Assembled Context — bounded to last 30 minutes

Rolling logs

[backup-worker] ERROR snapshot job orders-db-nightly failed: connection reset

[backup-worker] INFO retry attempt 1/3 scheduled

[backup-worker] WARN last successful backup 26 hours ago (SLA 24h)

Recent commits

(none in lookback window)

Similar past incidents

INC177853504132017 · storage/P3 · 7d ago — Nightly backup job failed for orders-db snapshot

INC178142854854318 · storage/P3 · -26d ago — Nightly backup job failed for orders-db snapshot

INC17807719096124 · storage/P3 · -18d ago — Nightly backup job failed for orders-db snapshot

Diagnosis Agent

ran in parallel

Intermittent storage connectivity failure caused the backup worker to lose its connection to the orders-db snapshot target, leading to repeated backup job failures.

[backup-worker] ERROR snapshot job orders-db-nightly failed: connection reset
[backup-worker] WARN last successful backup 26 hours ago (SLA 24h)
Similar past incidents: INC177853504132017, INC178142854854318, INC17807719096124 – all classified as storage issues with P3 severity

Assessed: P3 / storage

Self-reported confidence: 90% (audit-only — not used by the gate)

openai/gpt-oss-120b · 1258ms

Severity / Routing Agent

ran in parallel

P3 / storage

Routed to: storage-infrastructure-team

The incident involves a failure of the nightly backup process for orders-db. While it misses the SLA by 2 hours, it is a recurring issue that does not impact real-time production traffic, fitting the P3 criteria for limited-scope impact. It is categorized under storage as it pertains specifically to backup snapshot failures.

Self-reported confidence: 95% (audit-only — not used by the gate)

gemini-flash-lite-latest · 1086ms

Scenario Matcher

deterministic, pre-LLM

Backup job failure

Transient backup job failures are commonly resolved by restarting the backup service before escalating a persistent failure.

Match score: 87% · Recommended action: restart_service

Matched tags: backup, job failure, snapshot

Remediate Agent

grounded by runbook match, pre-gate

Proposed action: restart_service

team: storage-infrastructure-team · reason: Intermittent storage connectivity caused backup failures · message: Restarting backup service to recover from storage connectivity failure · serviceName: backup-worker · justification: Restart may re-establish connections and clear transient errors

The runbook for backup job failures recommends restarting the backup service as the first remediation step. The diagnosed root cause is a transient storage connectivity issue, which is commonly resolved by resetting the backup worker's connection. Restarting the backup-worker service aligns with the runbook guidance and provides a low‑impact attempt to restore normal backup operation before any escalation.

openai/gpt-oss-120b · 1304ms

Confidence Gate

auto_executed

Computed from 4 measurable signals — not the model's self-reported confidence.

Severity match rate100%

Runbook coverage87%

Data completeness67%

Recency100%

Computed confidence (v1)90%

Auto-execute threshold: 75%

Proposed action: restart_service

Verify Agent

runs after execution

Resolved · residual risk: low

Follow-up: none

The service restart was successful and addressed the transient connectivity issue identified in the runbook. Since the backup-worker is back online and functional, the immediate incident is resolved. Low residual risk remains as the root cause was transient; if it recurs, further investigation into the storage layer stability will be required.

Self-reported confidence: 90% (audit-only — not used by the gate)

gemini-flash-lite-latest · 789ms