INC17837945013571

P2newai_assisted

orders-api showing simultaneous recovery and escalation signals

Assembled Context — bounded to last 30 minutes

Rolling logs

[orders-api] INFO error rate back to baseline 0.1% as of 2 minutes ago

[orders-api] ERROR fatal exception in payment capture worker, thread crashed

[orders-api] INFO healthcheck passing on 5/5 instances

[orders-api] WARN 2 instances reporting degraded status, cause unclear

Recent commits

(none in lookback window)

Similar past incidents

(none found)

Diagnosis Agent

ran in parallel

A fatal exception in the payment capture worker thread caused crashes on two instances, leading to degraded status while overall healthchecks remained passing.

[orders-api] ERROR fatal exception in payment capture worker, thread crashed
[orders-api] WARN 2 instances reporting degraded status, cause unclear
[orders-api] INFO healthcheck passing on 5/5 instances

Assessed: P2 / application

Self-reported confidence: 90% (audit-only — not used by the gate)

openai/gpt-oss-120b · 2117ms

Severity / Routing Agent

ran in parallel

P2 / application

Routed to: orders-team

While the overall error rate has returned to baseline, the fatal exception in the payment capture worker combined with reports of degraded status on multiple instances suggests an underlying instability in a critical business-logic component, warranting P2 investigation despite the current healthcheck status.

Self-reported confidence: 85% (audit-only — not used by the gate)

gemini-flash-lite-latest · 986ms

Scenario Matcher

deterministic, pre-LLM

Memory leak causing crash loop

OOM-driven crash loops are stabilized by restarting affected instances; a permanent fix requires a follow-up engineering ticket.

Match score: 60% · Recommended action: restart_service

Confidence Gate

Computed from 4 measurable signals — not the model's self-reported confidence.

Severity match rate100%

Runbook coverage60%

Data completeness33%

Recency50%

Computed confidence (v1)69%

Auto-execute threshold: 75%