Incident Response — Agentic MTTR Demo

INC17837786861734

P1newai_assisted

orders-service reporting connection pool exhaustion against orders-db

Assembled Context — bounded to last 30 minutes
Rolling logs
Recent commits
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Similar past incidents
(none found)
Diagnosis Agent
ran in parallel
The orders-service is experiencing database connection pool exhaustion, with all 100 configured connections in HikariPool-1 active and unable to acquire new ones. Concurrently, the orders-db database has reached 198 out of 200 maximum connections, leading to 504 Gateway Timeout errors on the /v1/orders endpoint.
  • [orders-service] ERROR HikariPool-1 - Connection is not available, request timed out after 30000ms
  • [orders-service] WARN active connections 100/100
  • [orders-db] INFO max_connections 200, current 198
  • [orders-service] ERROR 504 Gateway Timeout on /v1/orders
Assessed: P1 / database
Self-reported confidence: 95% (audit-only — not used by the gate)
gemini-flash-latest · 9575ms
Severity / Routing Agent
ran in parallel
P2 / database
Routed to: database-reliability-engineering
The orders-service is experiencing connection pool exhaustion at the application level while the underlying database is near its maximum capacity limit, leading to user-facing 504 errors. This represents a significant impact on core ordering functionality.
Self-reported confidence: 95% (audit-only — not used by the gate)
gemini-flash-lite-latest · 880ms
Scenario Matcher
deterministic, pre-LLM
Connection pool exhaustion
Connection pool exhaustion on the application tier is typically cleared by restarting the affected service to release stale connections.
Match score: 90% · Recommended action: restart_service
Matched tags: connection pool, exhaustion, timeout
Confidence Gate

Computed from 4 measurable signals — not the model's self-reported confidence.

Severity match rate50%
x
Runbook coverage90%
x
Data completeness33%
x
Recency50%
x
Computed confidence (v1)62%
Auto-execute threshold: 75%