INC17827137642313

P3resolvedai_assisted

Nightly backup job failed for orders-db snapshot

Pipeline Status

Context Assembly

Diagnose Agent

Severity / Routing Agent

Scenario Match

Remediate Agent

Confidence Gate

Gate Decisionauto executed

Execute Action

Verify Agent

Resolution

Assembled Context — bounded to last 30 minutes

Rolling logs

[backup-worker] ERROR snapshot job orders-db-nightly failed: connection reset

[backup-worker] INFO retry attempt 1/3 scheduled

[backup-worker] WARN last successful backup 26 hours ago (SLA 24h)

Recent commits

(none in lookback window)

Similar past incidents

INC177853504132017 · storage/P3 · 47d ago — Nightly backup job failed for orders-db snapshot

INC178142854854318 · storage/P3 · 13d ago — Nightly backup job failed for orders-db snapshot

INC17807719096124 · storage/P3 · 22d ago — Nightly backup job failed for orders-db snapshot

Diagnosis Agent

ran in parallel

The nightly snapshot backup for orders-db failed due to a connection reset between the backup worker and the storage service, indicating an intermittent storage connectivity issue.

[backup-worker] ERROR snapshot job orders-db-nightly failed: connection reset
[backup-worker] WARN last successful backup 26 hours ago (SLA 24h)
Repeated failures in recent logs and similar past incidents classified as storage/P3

Assessed: P3 / storage

Self-reported confidence: 85% (audit-only — not used by the gate)

openai/gpt-oss-120b · 1270ms

Severity / Routing Agent

ran in parallel

P3 / storage

Routed to: storage-infrastructure-team

The failure of a non-critical background backup job represents a minor degradation in reliability, as the last backup was only 26 hours ago (exceeding the 24h SLA by a small margin). It is categorized as storage and classified as P3 based on historical precedence for this specific recurring issue and lack of immediate user impact.

Self-reported confidence: 95% (audit-only — not used by the gate)

gemini-flash-lite-latest · 1111ms

Scenario Matcher

deterministic, pre-LLM

Backup job failure

Transient backup job failures are commonly resolved by restarting the backup service before escalating a persistent failure.

Match score: 81% · Recommended action: restart_service

Matched tags: backup, snapshot

Remediate Agent

grounded by runbook match, pre-gate

Proposed action: restart_service

team: storage-infrastructure-team · reason: Transient connectivity issue caused backup job failure · message: Restarted backup service to recover from connection reset · serviceName: backup-service · justification: Restarting service often resolves intermittent connectivity problems as per runbook

The runbook for backup job failures recommends restarting the backup service, and the diagnosed issue is a transient storage connectivity problem that is commonly resolved by a service restart. No escalation is needed at this point.

openai/gpt-oss-120b · 1097ms

Confidence Gate

auto_executed

Computed from 4 measurable signals — not the model's self-reported confidence.

Severity match rate100%

Runbook coverage81%

Data completeness67%

Recency86%

Computed confidence (v1)86%

Auto-execute threshold: 75%

Proposed action: restart_service

Verify Agent

runs after execution

Resolved · residual risk: low

Follow-up: none

The service restart successfully cleared the transient storage connectivity error. While the fix is confirmed, a low residual risk remains in case the underlying storage stability issue recurs, necessitating monitoring but no immediate escalation.

Self-reported confidence: 90% (audit-only — not used by the gate)

gemini-flash-lite-latest · 903ms